| Shipping & Returns |
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Shipping:
Orders should be delivered within 10 working days.* If you need shoes urgently for an event please contact us as we are always happy to try and assist.
UK, N Ireland & Channel Islands:
£1.75 Accessory only
£3.50 Each pair shoes
Europe:
8.00 Each pair shoes
*This guideline is based on usual Royal Mail levels of service. European deliveries will typically arrive a few days later but this may vary according to the country. If there is a stock delay we will email and you may then opt to cancel the order or await stock. Custom made shoes will be delivered in 12 weeks.
Parcels need to be signed for so if you miss the delivery it is important you contact the courier/post office within the specified time or the parcel will be returned to us and we will need to charge for redelivery.
Whilst thankfully rare, sometimes items do get lost in the postal/courier system. The UK post office does not count an item as lost until fifteen working days have passed. They may then insist on a further period while a search is made for the item. Unfortunately, this means that refunds for lost items cannot be made until at least this fifteen working day period has passed and you have confirmed non-delivery. You will also need to fully cooperate with the post office/courier investigation.
Please note that by placing an order with DanceShoes2u.com, you are acknowledging that you have read and agree to comply with our shipping and returns policies. Minor product design changes may take place and the product can differ in a small way from the picture.
Payment:
Payments are processed via Google Checkout or Paypal, secure services that accept most credit/debit cards. If you have already stored your card details with Google or Paypal then you can pay quickly using your account.
If you choose Paypal then the payment will be made with order and we have no control over this - if you select Google Checkout then we will not collect payment until dispatch (excluding custom made which are taken at start of production).
For your security we do not collect or store any credit card information. Your personal information is protected by SSL encryption throughout the ordering process on our site. If you prefer to make payment by cheque or postal order please select that option but kindly be aware that this payment method does take longer to process.
Returns:
We want you to enjoy your shoes! If you are unhappy with them for any reason please follow the instructions on your packing note. Shoes should be returned in an unworn condition within 30 days for refund or exchange. We reserve the right not to accept returns after this period or at our discretion charge a 10% restocking fee. Postage paid is not refundable and if you require a refund it will be issued within 14 working days.
The first pair of replacement shoes will be sent out free of additional postal charges*. *Does not apply to European orders.
Please ensure the original packaging is also returned in the same condition.
Due to the nature of suede soles, please try your shoes on in a clean carpeted area as marked soles cannot be returned.
We would advise you to insure the package as we are not be responsible for lost packages. During free gift promotions, any gift that has been shipped will also need to be returned with the order, otherwise gift will be charged at the full retail price.
Please note: Custom designed shoes are made to individual order and so cannot be exchanged or refunded.
All shoes are quality checked at both manufacture and again prior to dispatch. Should a shoe develop a manufacturing fault during wear then we will investigate this fully. Shoes that have been wilfully cut or damaged in anyway will not be refundable. Your statutory rights are not affected.
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