- How are dance shoes different from normal shoes?;
Dance shoes, have non-slip soles, a metal shank in the arch for support and they are very light-weight and flexible. The suede soles enable you to spin with ease whilst also maintaining a good contact with the floor and preventing slipping. They are basically the right tools for the job.
- What size should I order?
Shoes are listed in their UK equivalent sizes but they are in fact manufactured and labelled in USA sizes. Whilst we have found this conversion to be quite accurate please be aware that shoe fit can differ by manufacturer and style.
This table offers a guide for EU sizing:
Generally we recommend ordering your usual street size unless there is specific fit advice in the shoe listing. If you have narrower or wider feet or are at all unsure please ask for advice.
So read all this and still struggling to decide? Either contact us for individual advice or you may wish to consider the Amelia shoe as a first choice. Amelia is a style that rarely fails to fit as it has adjustable straps across the foot so offers a flexible fit that is suitable for a variety of foot widths and shapes. Please just order in your usual street size and then once you have sized this shoe from us we can recommend in future based on this.
Over time you will find the style of shoe that best suits your individual foot shape.
- What heel should I choose?
Heel size is a personal choice but if you are a beginner it may be a good idea to try 2.5 inch or less to begin with. 3 inch heels look fantastic but dancing in them can take practice!
Wearing high heels for dancing requires ankle and foot strength for balance that dancers develop over time. Many of our Signature, Upgraded and Party Party range have very flexible soles which advanced dancers love but coupled with a high heel they may not offer the support needed to a less experienced dancer. Please ask for advice if in doubt.
As a rule try to choose heels no higher than you would usually wear in your street shoes. We get more exchanges for a smaller heel size than any other type so if in doubt try a smaller heel first.
3 inch if you are already very comfortable dancing in at least 2.5 inch heels
2.5 inch perhaps if you wear heels on a daily basis
If you usually wear flat shoes in your daily life then you may like to try a cuban heel whilst you are learning.
- When will I receive my order?
Please allow 12 working days but should there be a stock delay we will email you and you may then opt to cancel the order or await delivery.
With offering such a large range of styles, heels and sizes this is unavoidable on occasion. Please allow 9 weeks for custom made shoes..
- I am a beginner, which shoe would be most suitable?
The good news is your dancing will improve with the first pair of dance shoes. Suddenly you will find you can spin after all, once your shoes are not sticking to the floor!
Choose a shoe with a low heel, certainly no higher than 2.5 inches and ideally no higher than you would usually wear in your street shoes. The dance floor is no place to get used to high heels. If you do not usually wear heels then try a shoe from our low cuban heels section - they really do allow you to concentrate on learning to dance rather than trying to stay upright!
- What are the soles made of?
All standard stocked shoes have professional suede leather soles. You may also select a synthetic sole when ordering custom made shoes.
- Do you sell vegetarian dance shoes?
Yes please use of custom made service selecting a manmade upper and synthetic sole.
- I have wider feet, can you help?
Our standard range are all medium width but some of the styles run a little wider so please see individual descriptions or contact us for advice. You can also increase the width with our custom made shoes.
Wide custom option will add more fabric to the shoe to accommodate the foot. If you try the standard shoe and need just a bit more space then this may solve for you. The sole width is not changed. If you know you are quite wide then choosing an already generous style will help further.
A good first choice can be the Amelia shoe as not only will more fabric be added but also they can be opened further by adjusting the toe buckles.
- I need a larger size than listed?
Our standard range are only available up to a ladies size UK 7.5 Having said this, some styles to do in fact come up larger in size and so may suit size up to a 8.5, please just ask for assistance with this.
Please use our Custom Made service to order up to Ladies UK 9.5
- A friend of mine ordered a shoe but I can't find it?
Styles do get retired from our standard stock but please contact us as it may still possible to supply them so please ask.
- Do you stock 3.5 inch heels?
No not as standard but many of the shoes can be custom made with a 3.5 inch heel.
- Can I order over the telephone?
Sorry no. If you have concerns over security please be assured that your details on our site are protected by SSL and if you wish you may purchase as a guest and your details are not stored by us. Encryption and then payments are processed by either Paypal or Google Checkout on their secure servers so we do not collect or store your card details.
- Do you have a shop I can visit?
- What if the shoes don't fit or I don't like them?
No problem. We want you to enjoy your shoes and so long as the shoes are returned in an unworn condition within 21 days a refund will be issued. Please email firstname.lastname@example.org for instructions or assistance.
To keep the prices of our shoes low we do not offer a free returns service so customers are responsbile or arranging and paying for returns. Sale shoes will be returned to our UK address and all other shoes to the central US warehouse address. Please note that custom made shoes are non refundable.
- What is Wishlist?
Wishlist is a useful tool for keeping track of your favourite shoes or letting someone know what you would truly like for your birthday! You can email them a list of your desires..
- I emailed you but have not received a reply?
We make every effort to reply to emails as quickly as possible so if it appears that we have not please check your spam folder. Adding our email address to you address book may prevent this happening in future.
A particular problem with both yahoo and hotmail accounts can be that their filters sometimes block our mail so it never even reaches your spam box.
You may use our livechat facility to speak to us sooner. Depending on staffing and workload we try to open this mornings and afternoons, Monday to Friday.
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- Why have you taken payment before delivering my shoes?
For your online security we do not collect or store any credit card information and so use third party payment processors Paypal or Google Checkout.
*Custom made shoes will however be charged earlier as the order cannot be cancelled once manufacture has started.
- How should my dance shoes fit?
Dance shoes need to fit snugly so your feet do not move around inside. However, not so snug that they dig into your feet! Please bear in mind that the shoe will stretch with wear which is why you should aim for a very snug fit to start with. You may find that some styles suit your foot shape better than others.
If you are happy with the shoes but the straps need more holes then these can be easily added by using a sharp instrument to make the initial clean hole and then a larger instrument to widen it enough for the buckle to pass through. Alternatively you can take the shoes to a shoe repairer who will add these for you. You may also wish to cut the long straps to a shorter length depending on your preference.
- I ordered size 6.5 but you have sent size 6?
This is a common misunderstanding and whilst yes we can make shipping errors they are thankfully very rare.
The shoes are manufactured to their US size and so the markings on a UK 6.5 are in fact US 9 which explains why this is an easy assumption to make.
- How do the long straps fasten?
These do sometimes cause confusion! The shoes with long straps can either be fastened all around the ankle or more usually be passed under the shoe and then crossed over the top of the foot before fastening. You can choose whichever you find the most comfortable.
If the straps need more holes then these can be easily added by using a sharp instrument to make the initial clean hole and then a larger instrument to widen it enough for the buckle to pass through. Alternatively you can take the shoes to a shoe repairer who will add these for you. If you dance lots you may find it worthwhile to purchase a leather craft hole punch to do the job easily. You may also wish to cut the long straps to a shorter length depending on your preference.
- How do I use quick buckle fastening?
Quick Buckle is a speedy, convenient way of fastening dance shoes. Easy when you know how but can be puzzling the first time you see them!
- Dancing many hours makes my feet sore, what can I do about it?
The hard life of dancing feet! You can try some thin insoles if the shoe size and style allows. You may also like to consider our Signature, Upgraded or Werner Kern collections as they include an extra level of cushioning for your comfort.
For ladies, switching shoes during the evening to another heel can also help.
- How long do dance shoes last?
This is not an easy question to answer as it will differ widely according to the dancer.
It is going to depend on how many hours danced, the floor conditions and your style of dance. Dancers putting their shoes to heavy use may only use their shoes for a few months but a social dancer with more than one pair may use them for much longer.
The soles will wear eventually and if the rest of the shoe is in good condition you can have them resoled at a cobblers. Often though the shoe itself will also have stretched by this stage affecting the support they offer so many dancers prefer to keep these shoes for practice or dancing on bad floors. Sometimes if a shoe has stretched you can continue dancing in them by adding gel inserts to pad the shoe out and so keep them snug fitting. You may also find you need to add more holes to the straps over time as these can stretch with wear.
- How do I keep my shoes in great condition?
Suede soles should be cleaned with a wire brush to remove dirt or raise the nap to prevent the soles becoming smooth from wear. Only brush them as hard as necessary to remove the debris though.
It is important not to get suede soles wet and please also avoid wearing them outside. If you dance in clubs where the floor is dirty and sticky consider having a pair custom made with a synthetic sole rather than ruining your lovely suede soles.
If you dance regularly try to alternate your shoes and so giving them a rest. This also allows them to dry out and so limiting odour problems!
Gold, silver and patent dance shoes look stunning but are particularly prone to scuffing so use a coloured shoe polish to maintain their good looks.
When buying light coloured satin shoes it can be a good idea to apply a Scotchguard type spray before the first wear but be sure to only apply to the satin and do a patch test first. If your satin shoes are looking particularly scruffy then you can try sponging them clean with diluted clothes washing liquid. Patch test first to check colour fastness and then allow to air dry.